CRM Retention Manager

/we are looking for a

At kit/code, we don't just do IT; we thrive on it. Here, complex tasks become opportunities for growth, tackled by a passionate team in a collaborative and fun atmosphere.
Join us as a CRM Retention Manager and reach new heights with us. Read the requirements below and press the button to apply for this opportunity ⬇️

/requirements:

Experience as CRM manager/ Retention manager/ Email-marketing manager;
Ability to dive into customer base segmentation and find growth points;
Familiarity with Retention metrics (OR, CTR, DAU, Сhurn, LTV);
Knowledge of direct communication channel standards and benchmarks;
Strong communication, analytical and problem-solving skills.

/responsibilities:

Implementation, integration, and support of CRM system, data enrichment, and expanding capabilities;
Configuration, support, and monitoring of communication channels: SMS, email, web-push, ,in-app, pop-ups, chatbots;
Planning, launching, and monitoring the performance of automated (triggered) direct communication chains;
Conducting A/B tests and testing hypotheses;
Analyzing user profiles and behavior insights in order to create powerful offers and messages for each user segment;
Collaboration with a team to achieve goals;
Track competitors and emerge trends in the industry.

CRM Retention Manager

Benefits