Billing Operations Specialist

/we are looking for a

At kit/code, we don't just do IT; we thrive on it. Here, complex tasks become opportunities for growth, tackled by a passionate team in a collaborative and fun atmosphere.
Join us as a Billing Operations Specialist and reach new heights with us. Read the requirements below and press the button to apply for this opportunity ⬇️

/requirements:

3+ years in payment/billing within iGaming;
Understanding of various payment processing methods (cards, alternative methods);
Experience with anti-fraud services (setting risk rules, analyzing effectiveness);
Ability to work confidently with financial/transactional data;
Experience with technical integrations, payment funnels, and flows;
Proficient in written communication with foreign clients or partners;
Basic understanding of payment and transactional systems;
Willingness to expand knowledge of payment systems;
Excellent communication skills, able to convey information clearly and politely;
Understanding of online payment flow fundamentals and card schemes;
Strong concentration and attention to detail;
Quality data analysis skills.

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/responsibilities:

Manage payment methods and conduct research as requested by management;
Monitor billing KPIs (balance, approval rates, conversion rates, average transaction value, abandoned transactions, timeouts, etc.);
Escalate drops and anomalies to providers and internal teams for prompt resolution;
Interact with marketing, CRM, customer support, and other departments to handle requests;
Document changes on the cashier, including button management and payment flows;
Dive deep into payment flows and analyze back-office processes;
Notify relevant teams of critical changes in cashier processes;
Conduct payment tests and collaborate with local staff;
Prepare and present data/analysis in meetings;
Seek and integrate new payment partners;
Review API documentation, test requests, and analyze responses;
Communicate with providers to resolve issues;
Create technical specifications for the development team and support processes until production launch;
Collaborate with the support team on payment-related issues;
Monitor the status of active integrations using Tableau/Grafana/ELK;
Analyze errors and investigate their causes in logs.

Billing Operations Specialist

Benefits