Billing Operations Lead

/we are looking for a

At kit/code, we don't just do IT; we thrive on it. Here, complex tasks become opportunities for growth, tackled by a passionate team in a collaborative and fun atmosphere.
Join us as a Billing Operations Lead and reach new heights with us. Read the requirements below and press the button to apply for this opportunity ⬇️

/requirements:

3+ years in payment/billing;
Understanding of various payment processing methods (cards, alternative methods);
Experience with anti-fraud services (setting risk rules, analyzing effectiveness);
Ability to work confidently with financial/transactional data;
Experience with technical integrations, payment funnels, and flows;
Proficient in written communication with foreign clients or partners;
Basic understanding of payment and transactional systems;
Familiarity with Tableau, Grafana, and logs is a plus;
Willingness to expand knowledge of payment systems;
Excellent communication skills, able to convey information clearly and politely;
Understanding of online payment flow fundamentals and card schemes;
Experience with CIS markets (Kazakhstan, Azerbaijan, Uzbekistan, etc.);
Ability to effectively lead a team, motivating them to achieve common goals.

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/responsibilities:

Collaborate with the support team on payment-related issues.
Manage payment methods and conduct research as requested by management.
Monitor billing KPIs (balance, approval rates, conversion rates, average transaction value, abandoned transactions, timeouts, etc.).
Escalate drops and anomalies to providers and internal teams for prompt resolution.
Interact with marketing, CRM, customer support, and other departments to handle requests.
Document changes on the cashier, including button management and payment flows.
Dive deep into payment flows and analyze back-office processes.
Notify relevant teams of critical changes in cashier processes.
Conduct payment tests and collaborate with local staff.
Prepare and present data/analysis in meetings.
Seek and integrate new payment partners.
Review API documentation, test requests, and analyze responses.
Communicate with providers to resolve issues.
Create technical specifications for the development team and support processes until production launch.
Monitor the status of active integrations using Tableau/Grafana/ELK.
Analyze errors and investigate their causes in logs.
Managing a team and motivating it to achieve common goals.

Billing Operations Lead

Benefits